Controller of the register
Kiantama Ltd (0306452-8)
Marjatie 1
89600 Suomussalmi
Finland
e-mail: kiantama@kiantama.fi
Name of the register
Biokia marketing and customer register
Purpose of the register
Personal data in the register is processed in order to
1) maintain customer relationship and to guarantee good customer experience and service in our webstore.
2) deal with customer feedback and to deliver eventual compensation.
3) produce targeted advertising, customer surveys, campaigns and lotteries for marketing purposes of our products.
Personal data to be processed
Regarding customers in our webstore the collected data includes
- contact information: name, address, e-mail and phone number
- purchase history, e.g. ordered products and order value
- delivery information, e.g. selected delivery method and delivery address
- eventual product evaluations
For consumer service contacts the collected data includes
- name and e-mail
- address and phone number if necessary for processing the issue
For newsletter subscriptions, lotteries and other marketing purposes only e-mails are collected.
Data sources
Register is compiled of information given by the consumers in the webstore, newsletter subscription forms, contact forms, e-mails and lottery participations. Upon webstore purchase the customer information may be connected to existing newsletter subscription data.
No personal data is collected for the visitors of biokia.fi -website. Instead, cookie data is collected through different analytics tools (such as Google Analytics) and this information is utilized in targeting digital marketing of Biokia products and in analyzing the overall performance of our website and marketing activities. The consent for using necessary cookies is given when browsing our website for the first time. This consent can at any time be changed or withdrawn at Biokia website .
Targeted marketing can be managed at Google website.
Recipients of personal data
Personal data will not be transferred to any 3rd party, despite our designated service providers to the extent they are involved in the implementation of the uses described in this privacy statement.
Storage period
The personal data registered for webstore purchases will be kept in the register for 12 months after latest purchase. For signed-in customers the data will be kept for 24 months.
Data collected for newsletter subscriptions and other marketing purposes will be stored until the registree requests the removal of the data.
Data collected from lottery and contest participations will be removed after the winners have been announced.
Removal from the register
All personal data will be removed if requested by the registree. The registree can at any time contact the controller (contact information above) to request removal of the data.
Unsubscribing the newsletter prevents marketing messages from the controller of the register, but it does not automatically remove the data from the register.
Data protection
Data in the register is kept confidential. Data network, services and the equipment are protected by firewall and other necessary technical procedures. The Controller is responsible for organizing processing, protection, security and storage of the data, aswell as enabling the registrees to inspect their personal data included in the register.
Updated 10.5.20224